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When you book with 'The One Stop Season Solution™' , Seasonaires®. You must be aware of all our
conditions. We have tried to make them as clear as possible. Should you have any questions please feel free
to e-mail us
1. BOOKING CONFIRMATION
a) All bookings are made with Seasonaires® Ltd. Holiday Company whose mailing office is:
‘Derwood’, Todds Green, Stevenage, Herts, SG1 2JE, UK
b) A contract exists when a completed online booking/paper/telephone application is submitted/received.
c) This contract is subject to English jurisdiction. No additions, deletions, changes or promises may be
made relating to these conditions, except in writing by a Director of the Company
2. PAYMENT SCHEDULES
a) A deposit of £200.00 must be made with the application or booking. Confirmation of your booking will
then be sent by e-mail.
b) The client (you) have the right to purchase your own travel insurance, a copy of which must be sent
with the booking form.
c) No later than six weeks after confirmation of your booking the company must receive the second
deposit of £500.00
d) The final balance must be received by the company no later than 12 weeks prior to the start date.
e) Any monies outstanding after the payment deadline detailed in section 2d will be subject to the
following charges.
i) A one off late payment fee of £50.00
ii) Interest will be charged at the rate of 19% APR on all outstanding monies.
3. PRICES
a) The prices advertised are accurate in their local currency. The GBP value varies on the exchange rates
supplied by Barclays Bank on each first day of the week.
b) The company reserves the right to impose surcharges in respect to cost increases related to fuel,
currency or UK or foreign government action. Seasonaires® will absorb increases equivalent to a 2%
per cent of the total price. If the surcharge exceeds 10% per cent of the holiday price, you have the
right to cancel and receive a full refund of all moneys paid, less any amendment or insurance charges.
c) No refunds will be given should currency rates improve.
4. CANCELLATION BY THE CLIENT (you)
a) Notification of cancellations must be made by recorded letter or fax as soon as possible by the person
making the booking.
b) All deposits are non-refundable, in addition a £250.00 administration fee is charged.
c) The following scale of charges are payable for cancellations made later than 12 weeks prior to departure:
84 to 15 days prior to departure 60% of the total invoiced price
14 to 1 day(s) prior to departure 80% of the total invoiced price
Departure day or after date of travel The total invoiced price
5. CANCELLATION BY THE COMPANY
a) The company reserves the right to cancel your season. In the highly unlikely event of your season
being cancelled, you will have the choice of accepting an alternative arrangement or a full refund of
the moneys paid.
b) The Company will ensure that any alternative arrangements offered are of at least equivalent
standard to those originally booked. If you are advised of a change to your trip you have the choice of
accepting these revised arrangements or a full refund of your moneys paid. Should you choose to
accept the revised arrangements the company will pay compensation as per the following schedule:
More than 70 days Nil
69 to 35 days £10
34 to 15 days £15
Important note: Compensation will not be payable if we are forced to cancel or in any way change your
trip due to the events mentioned in Section 5a. In no cases other than circumstances beyond our control
(see section 5a) will the company change your arrangements less than 14 days prior to departure.
6. COMPANY LIABILITY
a) The company has taken all reasonable steps to ensure that the suppliers contracted for services during
your trip are efficient and reliable. Every booking is accepted subject to the conditions imposed by the
companies concerned. We take all reasonable steps to ensure that such organisations maintain high
standards and conform with the laws and regulations of the country in which they operate.
b) The company accepts responsibility for ensuring the trip that you book with us is supplied as
described in our advertisements and the service offered reach a reasonable standard. If any part is
not provided as promised, we will pay you appropriate compensation. We accept responsibility for the
acts and/or the omission of our employees, agents, and suppliers save when they lead to death,
injury or illness except as provided in section 6c below.
c) We accept responsibility for death, injury or illness caused by the negligent acts and/or omission of
our employees or agents together with our suppliers and subcontractors, servants and/or agents of
the same whilst acting within the scope of, or in the course of their employment. We will accordingly
pay to our clients such damages as might have been claimed in respect of death, illness or injury
caused by negligence, as accepted under English Law, of our employees, agents or suppliers,
contracted or subcontracted by us to provide any part of the arrangements of your trip.
d) If any client suffers death, illness or injury whilst overseas arising out of activity which does not form
part of the trip, we shall, at our discretion, offer advice, guidance and assistance to help you in
resolving any claim you have against a third party, provided we are advised of the incident within 90
days of its occurrence. Where legal action is contemplated, our authority must be obtained prior to
commencement of the proceedings and be subject to your undertaking to assign any costs recovered
or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of
the above on your behalf shall not exceed £5,000 in total.
e) The availability of some facilities advertised cannot be guaranteed, as these are entirely dependent on
local weather conditions. Facilities may also close without prior notice due to public holiday, festivals
and routine maintenance. In these instances no refunds can be given. However, if we are aware of
any services not available prior to departure we will endeavour to advise you accordingly.
f) Occasionally photographs used on resort photos are general photos and may not be specific to that resort.
7. COMPLAINTS
a) If you wish to make a complaint during your trip you should inform us as soon as possible. We will
investigate any complaints and try to resolve them as quickly as possible. If the matter cannot be
resolved satisfactorily during your trip please write to our office within 28 days of your return to the UK.
b) The company will only deal with correspondence from the person signing the booking form or his or
her authorised nominee.
c) The company will investigate complaints thoroughly and report back to you and hopefully settle the issue
satisfactorily. Disputes arising out of, or in connection with this contract, which cannot be amicably settled,
may (if the customer so wishes), be referred to attribution on documents alone with restricted liability
greater than £1,500 per person or £7,500 per booking, neither does it apply to claims which are solely or
mainly in respect of death, physical injury or illness or the consequences of such death, injury or illness.
8. CHANGES
If you want to change any of the details of your booking after we have sent you confirmation, we will do
our best to help. However we have no obligation to make any change. You must advise of any change in
writing and we recommend that letters be sent by recorded delivery.
9. VISA
It is your responsibility to be in possession of a valid 10-year passport and an appropriate visa if required.
10. SECURITY DEPOSIT
a) £250.00 security deposit or equivalent in local currency will be held by ourselves in a special account
for the duration of your stay, as security on the condition of the property.
b) This must be paid before entry to the property, NO keys/entry codes will be issued without the deposit
cleared in the account.
c) The property must be left clean and in the same condition as on arrival, any damages/replacements
will be deducted from the deposit. Unless a specific party accepts responsibility for a charge, the
charge will be split between all occupants of the property.
d) The security deposit will be returned when all cleaning and damage repair is complete. Normally no
later than eight weeks after the end of that resorts season.
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+44 (0)870 068 4545
