As we have always said Security Deposits are our least favourite thing to deal with. We are in the business of bringing people together in resort to have a fantastic season and enjoy skiing and boarding, we do not want to be property police and have guests feel bitter towards ourselves at the end of the season for taking deductions from their damage deposits
After 9 seasons and huge amounts of feedback from guests we are implementing a system this year that we believe will address and hopefully solve the end of season blues.
It is based on 3 key features

1. SeasonLets - The 'Owners' will hold the security deposit, and as the Occupier you will deal direct with the Owner for any damages/deductions.
We will still be here to help you if you have any problems in this process.

2. Shared Accommodation - Whether you are staying for 1 month or 6 months damage deposits are processed at the end of the season and calculated on a per month stayed basis.
We do not do inspections as each individual person leaves or each person arrives, as to have a professional cleaner come in and fully clean each time would mean a lot more cleaning charges in total for the guests and a lot more unfair. If we know the date and how something happened, then only the responsible party or those resident at that time are charged. We always use professional cleaners at the end of the season, but this doesn't mean that by putting in the effort and cleaning yourselves is a waste of time. It just means that the amount of cleaning required to be done by the professional is reduced, therefore the cleaning bill will be reduced, even a zero bill.
We DO NOT hide a cleaning charge in the cost of your holiday or include an amount for ''expected'' damages into the cost, as we believe this is unfair to the people who do clean and respect the properties they are staying in.

3. Insurance - By purchasing the travel insurance we recommend on our site you are covered for Personal Liability, including damage done to the property (seasonlet and shared).
This will be the individuals responsibility to report any damages to the insurance company/resort manager.
See Insurance Coverage - Section F

So have a great season but respect the property you are staying in, keep it clean regularly and replace anything you break, it is that simple.

Click here to see booking conditions and check the house rules here